please review our
shipping policy
Shipping Policy
Effective Date: December 28, 2024
This Shipping Policy outlines the terms under which physical products are processed and shipped by Craftpreneur Society LLC.
1. Processing Time
All physical products require 1-7 business days for processing before shipment. Orders are processed in the order they are received and are subject to product availability. Processing times do not include weekends or holidays.
2. Shipping Methods & Delivery Times
We offer standard shipping via USPS for all physical products. Delivery times vary based on location but typically range between 3-14 business days after processing. Please note that shipping times are estimates and may be subject to delays beyond our control (ex. carrier delays, weather conditions, or high-volume seasons).
3. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. Please ensure you provide a valid email address at checkout to receive shipping updates.
4. Shipping Costs
Shipping costs are calculated at checkout and are based on product weight, size, and delivery location. Occasionally, we may offer free shipping promotions; these will be clearly stated on our website.
5. Lost, Delayed, or Damaged Shipment
We are not responsible for delays once the order has been shipped. However, if your package is significantly delayed, please contact USPS for updates. If your order arrives damaged, please contact us at [email protected] within 48 hours of delivery with photos of the damage.
For lost shipments, please reach out to USPS to file a claim. If assistance is needed, feel free to contact our support team. When contacting support about an order, please include your order number, first and last name, email address, order date, and details of your concern to help us assist you more efficiently.
6. Address Accuracy
Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided at checkout.
If you realize there is an error, please contact us immediately at [email protected]. While we will do our best to update it before shipping, we cannot guarantee changes once an order has been processed.
7. Returns & Refunds
View our refund/return policy here.
8. General Questions
For questions regarding this Shipping Policy or to request assistance, please contact us at [email protected].
